We have all availed the services of courier companies and delivery services for sending our parcels locally or internationally. With so many parcel delivery companies in the market, it becomes difficult for us to choose the company that gives us reliable service at best cost. But how to determine the suitability of any courier company? For this purpose, we need to look at some features like parcel delivery returns policy, customer support and status in the market. Let us look at these features one by one, and understand why are these features so important.
Reputation in the market
Any parcel delivery company will earn a good or bad name in the market, depending on the satisfaction of its clients. If the customers are generally satisfied, it means that the delivery services worked as per their requirement. You should also inquire how did the company handle issues or problems that arose during some deliveries. This will give you an idea about their policies and principles. For this purpose, you should try to get first-hand information about customer experiences rather than relying on online reviews because the online review can be faked.
Policies regarding returns and refunds
While none of us want our parcel to be undelivered or lost, many a times, such problems may arise. This could be due to numerous factors- political, environmental, logistical or simply misfortune. Whatever the reason be, it is important to understand how the company deals with parcel delivery returns and refunds.If a parcel is lost or spoiled because of the delivery company’s negligence, it is their duty to pay you. Different service providers may have different policies in this regard. Therefore, it is urgent that you check these minute details before selecting a delivery service.
Costs and efficiency
Generally speaking, faster parcel deliveries cost more than others. However, it is important to compare the cost and efficiency of different companies to know the best option. You should be sure that the parcel delivery company you choose does not unnecessarily charge you more than what others offer for the same service. If you know the efficiency and rates of some delivery companies, you will be in a position to choose the one that is most suitable for you.
It is important that parcel delivery companies offer some kind of insurance cover on the items they ship. Although all courier and delivery companies should strive to deliver goods in an undamaged state, sometimes it may not be possible. In such unfortunate and rare incidents, the sender should be reimbursed at least for a major part of the original value of the item that was dispatched.
Among the many courier and delivery companies that crowded the market, it is very easy to identify the reliable and better ones by checking the four essential features that have been described above. Company policies regarding parcel delivery returns, refunds and compensation cover are crucial determinants of their reliability. Therefore, you must take into account all these features, and keep in mind that the delivery company you choose offers live tracking of the consignment.